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Terms and Conditions

1.  ALPACA WALKING
1.1 PAYMENT AND CONFIRMATION OF BOOKING

(a) All bookings made are expected to be made online. Where we manually book the experience for you, we will confirm your booking and issue an invoice for payment.
(b) An Alpaca walking booking must be made at least 24 hours before the experience. This does not apply to our “meet and Greet” experiences which can be booked on the day of the experience.  
(c) Subject to) clause 1.1(d) once a booking is confirmed and paid for, we cannot offer refunds except in exceptional circumstances or at our discretion.
(d) No refund will be given in any circumstances if a customer cancels a walk within 48 hours of the scheduled walk. We would only be able to reschedule the date of the walk.
(e) No refund will be given if without prior agreement a customer does not turn up for the walk.
(f) If you find yourself in Covid-19 isolation, we will move your booking to a new date if we are given 24 hours’ notice. If you find you have Covid-19 symptoms, please contact us to reschedule your walk.
(g) Please ensure you alert a member of the team if you have any health conditions before you book a walk. The team can assess and advise the right experience for you. If you are pregnant, please consult a health care professional for advice before booking a walk.

1.2 SUITABLE FOOTWEAR

Walkers must not walk with any type of open top shoe, flip flops or high heels. Suitable sturdy footwear must be worn.

1.3 DURATION

(a) Our walks are roughly 40 mins around 24acres of farmland and we will endeavour to make sure walkways are clear however as a farm and the ground can be uneven and can be muddy at various times of the year and can be slippery underfoot. Each session is in total around 2hrs please ensure that you are respectful of the 2 hours time period and leave site at the end of your session as we will have new customer arriving or be packing down for the day.
(b) Please arrive 10 minutes before your session to give you time to get onsite and ready for your walk.

1.4 ADULT AND CHILDREN AGES

All customers must be over 9 years old to walk an alpaca independently. Children under 9 years can accompany a paying adult on a walk and it would be the responsibility of the paying adult to look after the child during the walk. A paying adult with children must also ensure that their children comply with safety instructions for the duration of their Alpaca experience.

1.5 WEATHER CONDITIONS

(a) If the temperature is over 26 Celsius we will look to revise your walk either to shorten or change the setup of your session. This may involve walking earlier in the day or spending more time still and being in the company of our herd (feeding & petting). The welfare of our animals and our walkers very important to us so we must adjust and adapt to ensure the safety of our activities.
(b) We will walk in most weather conditions unless it is unsafe to do so. If a walk is cancelled, we will reschedule your walk.

1.5 CANCELLATION

(a) If the OBG Team cancel any walk for any reason out of our control or due to weather conditions, we will either reschedule your walk or offer a full refund.
(b) A customer has the right to cancel the booking and clause 1 above will apply where a customer cancels.

1.6 HEALTH AND SAFETY

Everyone booking a walk with an alpaca agrees to listen and follow all guidance concerning health and safety given to them by your guide prior to taking part in their walk. Guides have the right to refuse anyone who is not following guidance to take part in the walk.

2 ALPACA DINING EXPERIENCES

Once a booking is paid, we will follow all guidance mentioned above. However due to the purchasing of food if a booking in cancelled by a customer after 48 hours before a session the customer will forfeit the cost of food which in the case of afternoon tea will be £15 per person.
If you find yourself in Covid-19 isolation, we will move your booking to a new date if we are given 24 hours’ notice. If you find you have Covid-19 symptoms, please contact us to reschedule your walk. If we are unable to find a new date, we will look to offer a refund minus the cost of the food.

3 ALPACA MEET and GREET EXPERIENCES

3.1 PAYMENT AND CONFIRMATION OF BOOKING

(a)All bookings made are expected to be made online. Where we manually book the experience for you, we will confirm your booking and issue an invoice for payment.

(b) Payment can be made on the day of the experience.

(c ) We cannot offer refunds except in exceptional circumstances or at our discretion.
(d) No refund will be given in any circumstances if a customer cancels a Meet and Greet experience. We would only be able to reschedule the date of the Meet and Greet experience.
(e) No refund will be given if without prior agreement a customer does not turn up for a Meet and Greet experience.
(f) If you find yourself in Covid-19 isolation, we will move your booking to a new date if we are given 24 hours’ notice. If you find you have Covid-19 symptoms, please contact us to reschedule your Meet and Greet experience.
(g) Please ensure you alert a member of the team if you have any health conditions before you book a Meet and Greet experience. The team can assess and advise the right experience for you. If you are pregnant, please consult a health care professional for advice before booking a Meet and Greet experience.

3.2 SUITABLE FOOTWEAR

Please wear a suitable sturdy footwear for your experience. You would be meeting the alpacas in a grassed paddock which may sometime be wet from rain, so you need to ensure your footwear is sturdy i.e. high heeled shoes or pointed or open toe shoes would not be appropriate.

3.3 DURATION

(a) Our Meet and Greet experience are for 1hour.  We will endeavour to make sure walkways are clear however as a farm and the ground can be uneven and can be muddy at various times of the year and can be slippery underfoot. Please ensure that you are respectful of the 1 hour period and leave site at the end of your session as we will have new customer arriving or be packing down for the day.
(b) Please arrive 10 minutes before your experience  to give you time to get onsite and ready for your Meet and Greet experience.

3.4 ADULT AND CHILDREN AGES

All customers must be over 9 years old to approach an alpaca independently. Children under 9 years must be supervised by an accompany a paying adult when approaching an alpaca. A paying adult with children must also ensure that their children comply with safety instructions for the duration of their Meet and Greet experience.

3.5 WEATHER CONDITIONS

(a) If the temperature is over 26 Celsius we will look to revise your experience either to shorten or change the setup of your session. Your welfare and the welfare of our animals very important to us so we must adjust and adapt to ensure the safety of our activities.
(b) We will do a Meet and Greet experience in most weather conditions unless it is unsafe to do so. If a Meet and Greet experience is cancelled, we will reschedule your Meet and Greet experience.

3.6 CANCELLATION

(a) If the OBG Team cancel any Meet and Greet experience for any reason out of our control or due to weather conditions, we will either reschedule your Meet and Greet experience or offer a full refund.
(b) A customer has the right to cancel the booking and clause 3.1 above will apply where a customer cancels.

3..7 HEALTH AND SAFETY

Everyone booking a Meet and Greet experience agrees to listen and follow all guidance concerning health and safety given to them by your guide. Guides have the right to refuse anyone who is not following guidance to take part in the Meet and Greet experience.

4  TErMs for OBG and MillMEadows Farm Products Sale and supply via online  order

4.1 What these terms in clause 4 cover. These are the terms and conditions on which we supply products to you. Please also refer to Special terms and conditions under below for Alpaca walking, Alpaca Dinning experiences and Alpaca Meet and Greet experiences. Where you are booking our Shepherd Hut or Log Cabin directly via our website please refer to this link for the additional  terms and conditions that applies during your stay with us. 
4.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

INFORMATION ABOUT US AND HOW TO CONTACT US

4.3 Who we are. We are a family farm owned by John and Lade Barker trading as Mill Meadows Farm partnership established in England and Wales. We also partner with and run our events / farm experiences / activities and tourist accommodation services via Our Back Garden Ltd .. We sell our products under the Brand name “Our Back Garden” or “OBG”, Our address is Mill Meadows Farm, Mill Lane, Westbourne, Nr Emsworth PO10 8RT.
4.4 How to contact us. You can contact us by writing to us at millmeadowsfarm@gmail.com/hello@ourbg.co.uk (email addresses) and the postal address in clause 4.3 above.
4.5 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
4.6 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

OUR CONTRACT WITH YOU

4.7 How we will accept your order – . Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
4.8If we cannot accept your order-  If we are unable to accept your order, for any reason, we will inform you of this and will not charge you for the product.
4.9 Your order number – . We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

OUR PRODUCTS

4.10 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because of the nature of natural wool, our machine knitted product could vary in sizes, weights, capacities, dimensions and measurements indicated on our website.
4.11 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.12 Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.

YOUR RIGHTS TO MAKE CHANGES

4.13 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clauses 4.24-4.27– Your rights to end the contract). Please refer to the special terms and conditions below for Alpaca walking experiences, Dinning experiences and Alpaca Meet and Greet experiences on the farm for the cancellation policy for these experiences. The cancellation policies for the Shepherd Hut and Log Cabin can be viewed via the link provided in clause 4.1 above.

OUR RIGHTS TO MAKE CHANGES

4.14 Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and/or
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
Please refer to the special terms and conditions below for Alpaca walking experiences , Dinning experiences and Alpaca Meet and Greet experiences on the farm for the cancellation policy for these experiences. The cancellation policies for the Shepherd Hut and Log Cabin can be viewed via the link provided in clause 4.1 above.

PROVIDING THE PRODUCTS

4.15 Delivery costs. The costs of delivery will be as displayed to you on our website.
4.16 When we will provide the products. During the order process we will let you know when we will provide the products to you.
4.17 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received..
4.18 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 8am-5pm on weekdays (excluding public holidays)
4.19 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to [rearrange delivery or collect the products from us a local depot.
4.20 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
4.21 When you become responsible for the goods -. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
4.22 When you own goods- . You own a product which is goods once we have received payment in full.
4.23 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, name and addresses, contact phone number, method of payment. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

YOUR RIGHTS TO END THE CONTRACT

Please special terms and conditions below for Alpaca walking experiences Dining experiences and Alpaca Meet and Greet experiences on the farm for the cancellation policy for these experiences. The cancellation policies for the Shepherd Hut and Log Cabin can be viewed via the link provided in clause 4.1 above. 4.24 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 4.35-4.41
(b) If you have just changed your mind about the product, see Clause 4.25. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
4.25 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
4.26 When you don’t have the right to change your mind – You do not have a right to change your mind in respect of:
(a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
4.27 How long do I have to change my mind? – How long you have depends on what you have ordered and how it is delivered.
(a) Have you bought goods?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:
(i) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
(ii) Your goods are for regular delivery over a set period . In this case you have until 14days after the day you (or someone you nominate) receives the first delivery of the goods.

HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

4.28 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Email us at millmeadowsfarm@gmail.com . Please provide your name, home address, details of the order and, where available, your phone number and email address.
4.29 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Mill Meadows Farm, Mill Lane, Westbourne, Nr Emsworth PO10 8RT or (if they are not suitable for posting) allow us to collect them from you. Email us at millmeadowsfarm@gmail.com / hello@ourbg.co.uk for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
4.30 When we will pay the costs of return – We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
4.31 What we charge for collection – If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard UK delivery.
4.32 How we will refund you – We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
4.33 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

4.34 When your refund will be made -. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 4.29.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

IF THERE IS A PROBLEM WITH THE PRODUCT
4.35 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at EMAIL ADDRESS AND POSTAL ADDRESS stated in clause 4.29 above.
4.36 .We are under a legal duty to supply products which are in conformity with this contract. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or allow us to collect them from you. We will pay the costs of postage or collection.

PRICE AND PAYMENT
4.37 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 4.39 for what happens if we discover an error in the price of the product you order.
4.38 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
4.39 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
4.40.When you must pay and how you must pay. We accept payment by credit or debit card. When you must pay depends on what product you are buying:
(a) For goods, you must pay for the products before we dispatch them.
(b) For services, we will invoice you for the price of the services booked . You must pay each invoice 24hours before services commence.
4.41 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Lloyds Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

OTHER IMPORTANT TERMS
4.42 How we may use your personal information. We will only use your personal information as set out in our privacy policy.
4.43 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

GIVEAWAY TERMS AND CONDITIONS

URL suggestion https://ourbg.co.uk/competition-terms-and-conditions
Employees or agencies of Our Back Garden Ltd. or their family members, or anyone else connected with the competition may not enter the competition. Entrants into the competition shall be deemed to have accepted these Terms and Conditions.
Our Back Garden Ltd. accepts no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt.
Our Back Garden Ltd. accepts no responsibility for any costs associated with the prize and not specifically included in the prize (including, without limitation, travel).
The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.
The winner may be required to take part in promotional activity related to the competition and the winner shall participate in such activity on Our Back Garden Ltd. reasonable request. The winner consents to the use by Our Back Garden Ltd., both before and after the closing date of the competition for an unlimited time, of the winner’s voice, image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by Our Back Garden Ltd. and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the competition, all entrants consent to the same.
Our Back Garden Ltd. accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the competition or accepting the prize. Nothing in these Terms and Conditions shall exclude the liability of Our Back Garden Ltd. for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.
Our Back Garden Ltd. shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

Ann Brazier
Ann Brazier
15 February 2024
A great visit for a meet and greet session at Our Back Garden today. My granddaughter absolutely loved it. The staff were friendly and helpful, making it such a pleasurable visit. We definitely intend to return for alpaca walking later in the year
Susannah Greenwood
Susannah Greenwood
12 December 2023
Beautiful place to visit, lots of events a sweet shop and now you can get refreshments. Worth a visit.
Coral Harmon
Coral Harmon
3 December 2023
Had an amazing visit today, meeting and feeding the alpacas. The hosts were really friendly and informative and obviously really care about their animals and their business. The alpacas were lovely, the hot drinks great and the produce made from the alpaca wool was wonderful; I look forward to wearing my hat and socks and I'm sure our grandson will love his cuddly alpaca. Would definitely recommend a visit and would love to come back.
Mark Ralls
Mark Ralls
5 November 2023
Fantastic day out .
Mark Darlington
Mark Darlington
14 October 2023
Hosted our daughter's birthday party here. It was such a lovely experience for the children, and the owners were amazing!
Hefin Griffiths
Hefin Griffiths
1 October 2023
Visited with Veterans Outreach Support. Brilliant crew, brilliant morning 👍👍
Lou T
Lou T
30 September 2023
We had a fantastic couple of hours with the alpacas today. Such a great place, with a lovely family feel. Laura was brilliant and taught us everything we needed to know. I’m in love with Flora and wanted to take her home. Thank you so much.
Paul Monks
Paul Monks
20 September 2023
My wife loved this place we got so close to the Alpacas, the meet and greet is brilliant, you get to feed and pet then a great experience.
Ben Carville
Ben Carville
19 September 2023
Absolutely brilliant. The hut is so cute and the setting is beautiful. Laura and Perry are also incredibly helpful.